Merge fields in AiX are placeholders that are replaced by external values when used. They can be included in any message or automated response, including chatbot messages.
| Code | Description |
|---|---|
{user_name} |
Full name of the active user. |
{user_email} |
Email of the active user. |
{agent_name} |
Full name of the active agent. |
{agent_email} |
Email of the active agent. |