Rich messages are special messages with interactive features such as buttons, dropdowns, or input fields. They allow agents to request information from users through input forms or display interactive content. Rich messages can be inserted into chat messages using shortcodes, which accept various parameters like title and description. Below is a list of the available rich messages.

How it works:

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Create and send

Create a rich message by inserting the shortcode into the text editor of the admin area. Customize all of the parameters with your information and send your message.

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User's response is submitted

Once the rich message form has been filled out and sent by the user, a success message is shown and the form data is saved.

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Rich Messages

Name Shortcode Description
Card [card image="URL" header="TITLE" description="Lorem ipsum dolor sit amete" link="URL" link-text="Purchase" extra="$599" target="_blank"] Call-to-action card with an image, title, description, link, and more.
Slider [slider image-1="URL" header-1="TITLE" description-1="Lorem ipsum dolor sit amete" link-1="URL" link-text-1="Purchase" extra-1="$599" image-2="URL" header-2="TITLE" description-2="Lorem ipsum dolor sit amete" link-2="URL" link-text-2="Purchase" extra-2="$599" target="_blank"] Slider of call-to-action cards with an image, title, description, link, and more. You can add up to 10 slides.
Slider images [slider-images images="URL,URL,URL"] Slider of images.
Chips [chips options="A,B,C"] List of buttons.
Buttons [buttons options="A,B,C"] List of buttons.
Select [select options="A,B,C"] Dropdown list of options.
Inputs [inputs values="A,B,C" button="Send now"] List of text inputs.
Email [email name="true" last-name="true" phone="true" phone-required="false" placeholder=""] Form to collect the user’s email and phone number. All attributes are optional. Follow up settings used as default values. Add the attribute required-messaging-apps="true" to force users to provide their email and phone on messaging apps.
Registration [registration] Registration form.
Timetable [timetable] Timetable.
Articles [articles link="<https://chat.rpaix.com/articles-demo>"] Articles with search area. The **link** attribute is used as fallback message for Facebook Messenger, WhatsApp, Telegram messages.
Rating [rating label-positive="Helpful" label-negative="Not helpful" label="Rate and review" success-negative=""] Agent rating form. To make the rating shortcode work on WhatsApp, Messenger, Telegram you need to use Dialogflow and the chatbot, create a new **Intent** with **rating** as input Context, nothing as output Context, a list of the user’s most common messages for a positive rating as **Training phrases**(e.g. good, positive) and **{ "rating": 1, "force-message": true }** as **Custom Payload** response. For the negative rating create a new intent with same context but replace the training phrases and the custom payload to { "rating": -1, "force-message": true } . The shortcode must include also a **title** or message.
List [list values="A,B,C"] Text list.
List double [list values="A:X,B:Y,C:Z"] Text list with titles.
List image [list-image values="URL:A,URL:B,URL:C"] Text list with titles and images.
Table [table header="A,B,C" values="A:B:C,A:B:C,A:B:C"] Table.
Button [button link="<https://chat.rpaix.com>" name="Click here" target="_blank" style="link"] Display a link or open an article. The attribute target="_blank" is optional and open the link in a new window. The attribute style="link" is optional and change the button design. To open an article on click the link value must be #article-ID, replace ID with the article ID.
Video Display a YouTube or Vimeo video. The value of the attribute **type** can be youtube or vimeo. The attribute **id** is the ID of the video, get it from the URL. The attribute **height** is optional and sets the video height in px.
Image [image url="<https://chat.rpaix.com/media/admin.png>"] Image.
Share [share fb="<https://chat.rpaix.com>" tw="<https://chat.rpaix.com/>" li="<https://chat.rpaix.com/>" pi="<https://chat.rpaix.com/>" wa="<https://chat.rpaix.com/>"] Social share buttons.