Articles | Notion

Knowledge base articles in AiX provide instant answers to customers to help reduce customer support volume. To manage the articles, go to Settings > Articles. Articles support HTML code, which can be used to add images, videos, and other content. Here are some HTML code examples that you can use:

Name	Code
Button	`<a href="<https://www.google.com>" target="_blank" class="sb-rich-btn sb-btn">Click here</a>`
Image	`<img src="<https://via.placeholder.com/1500x600>" />`
Image with lightbox	`<div class="sb-image"><img src="<https://via.placeholder.com/1500x600>" class="sb-image" /></div>`
Video	`<video controls><source src="video.mp4" type="video/mp4"></video>`
YouTube and Vimeo	Insert the `embed code` provided by YouTube or Vimeo

Display articles

The articles can be shown in the chat dashboard by enabling them from the Settings > Chat area.
The articles can be shown in a dedicated page by inserting the code <script>var SB_ARTICLES_PAGE = true;</script> into any page showing the chat. To set the location of the articles area insert the code <div id="sb-articles" class="sb-loading"></div>.
Alternatively, articles can be shared via the rich message shortcode, [articles].

More information

Translate the categories from Settings > Translations by adding the translation name and its translation.
If you use categories, only the articles assigned to a category are displayed.
If there is at least one translated article in the user’s language, only the translated articles are displayed.
Articles are synchronized automatically with the Dialogflow knowledge base if the Dialogflow app is installed.
You can create an internal chat link to an article with the button rich message.
You can create external article links with the URL attribute article=ID, replace ID with the article ID. Example: https://aix.rpaix.com/some-article#1234 • The articles are always included into the training of your OpenAI chatbot.

< Previous Next >