AIX is fully multilingual and provides powerful features to detect the user's language automatically.

Edit Translations

To edit the languages for both chat and admin, go to Settings > Translations. Some settings, such as email content, are directly translatable and do not need to be modified here.

Chat Language

AIX is pre-translated into 41 languages. Below is how to set the chat language:

• Go to Settings > Chat and check the Translate automatically option. This will use the language of the user's browser or the language saved in the user profile.
• Add the URL parameter lang=LANGUAGE-CODE to the script that loads the chat, replacing "LANGUAGE-CODE" with the two-letter language code (e.g., lang=es for Spanish). This will force the chat to always use the specified language and ignore the Translate automatically option. For a full list of language codes, visit ISO 639-1 codes.

Admin Language

To translate the admin area:

• Translate texts in your language via Settings > Translations.
• Set the admin area language:
  • Enable Settings > Admin > Automatically translate admin area to match the agent profile language or browser language.

Translate Custom Contents

You can translate custom content such as rich messages, titles, descriptions, automatic messages, chat headers, and more.

• Go to Settings > Translations and click New translation. Enter the English content in the first field and the translation in the second field. The original text must be in English.
• If using the artificial intelligence, you can automatically translate all contents to any language via the multilingual translation feature.

Add a New Language

To add a new language:

1. Go to Settings > Translations; the new language should appear automatically.

To add a new language for the admin area, follow the same steps in the admin folder. New languages will not be lost or deleted during plugin updates.