The settings below are related to the Tickets in AiX.

Installation and usage

To display the tickets area include the below chat script into your page and add the attribute &mode=tickets to the script URL,

e.g. **<script id="chat-init" src="<https://aix.rpaix.com/account/js/init.js?id=65895623&mode=tickets>"></script>**.

You can show the tickets area also by inserting the code <script>SB_TICKETS = true;</script> into any page showing the chat.

Information

• Tickets are the same as chat conversations and messages; the only difference from the chat is the front-end panel.
• Most of the chat settings are compatible with the Tickets App, but not all of them. The dashboard settings, the pop-up message, and more are not compatible.
• Dedicated APIs for the Tickets App is available in the API section.
• To remove the mandatory ‘New ticket’ form for new users, activate the welcome message of AIX > Settings > Messages > Welcome message. The welcome message delay is ignored in the tickets area; the message is sent immediately.
• To manually disable the mandatory registration only on a single page, use the JavaScript code var SB_REGISTRATION_REQUIRED = true. Set it to true to force the registration instead.