Integrating with OpenAI (ChatGPT) empowers your chatbot, AiX, to skillfully handle a wide array of general inquiries on a variety of topics. Ready to get started? Just follow these straightforward steps:
Information
- If OpenAI is not working, click here.
- If you want to send only the latest user message and prevent all previous conversation messages from being sent to OpenAI, you can select the option Omit previous messages. If OpenAI is unable to reply after a few user messages, you can try checking this option and attempting again.
- If Dialogflow is active, the OpenAI query is performed only if the chatbot does not know the answer to the user's question and if the length of the user's message is greater than 4 characters.
- The following settings are compatible with OpenAI: Smart reply, Human takeover, Disable for the tickets area, Disable during office hours, Bot response delay, Reply to user emails, Reply to user text messages.
- The following Google settings are compatible with OpenAI: Multilingual, Multilingual via translation, Automatic translation, Language detection
- If a human takes control, the OpenAI chatbot is deactivated, and is remains deactivated also if the agent goes offline. The Dialogflow chatbot continues to function whenever necessary.
- The default model is gpt-3.5-turbo.
- OpenAI supports the use of voice messages through speech recognition.