AiX  provides powerful tools to assist you in the process of creating the chatbot.

• Activate AIX > Artificial Intelligence > Google > Dialogflow chatbot. If you have general or specific inquiries that require a definitive response, the Dialogflow chatbot is the best option. More details here.
• You can add or update Intents from the AiX conversation area by hovering the mouse over a message, opening the message’s menu, and selecting Send to Dialogflow.
• Activate Artificial Intelligence > Smart Reply. More details here.
• Activate the following OpenAI settings: Chatbot, Spelling Correction, Dialogflow spelling correction, Rewrite Message Button, and Generate User Expressions. More details here.
• Train your OpenAI chatbot with your own content, more details #.
• Set the value of Google > Dialogflow Intent detection confidence to 0.81.
• If your website receives traffic from multiple countries, consider activating the following Google options: Multilingual via translation, Automatic translation, Language detection.
• Change the chatbot name from Settings > Users > Bot name.

Chatbot training window

You can open the chatbot training window from the conversation area by hovering the mouse over a message, opening the message's menu, and selecting Train chatbot.

• If Dialogflow is active, a new Intent will be added to the main Dialogflow agent.
• If OpenAI is active, the OpenAI chatbot will be trained automatically with the new information. You can control the questions and answers generated from this window from Settings > Artificial Intelligence > OpenAI - Questions and answers.
• The Services to update option let you choose what chatbots to update. When updating a Dialogflow Intent, a new OpenAI question and answer will be generated.
• The training window is not compatible with OpenAI assistants.