When searching for a matching intent, Dialogflow scores potential matches with an intent detection confidence, also known as the confidence score. These values range from 0.0 (completely uncertain) to 1.0 (completely certain). Specify a value ranging from 0.1 to 1.0. Any answer provided by Dialogflow that is less than this value will not be considered. If you are utilizing Dialogflow alongside your OpenAI chatbot that is trained using your resources, it is recommended to configure the value as 0.81.
Knowledge Base is automatically enabled. Knowledge Base is a feature that gives your chatbot the ability to search within documents (such as a PDF) or web pages to find an answer. To create your first Knowledge Base, go to cloud.google.com/dialogflow/docs/knowledge-connectors
The full Dialogflow JSON response is automatically saved in the database, sb_messages, column payload.
Sometimes Dialogflow gives incorrect answers due to similar questions with different subjects. To solve this, you can instruct AiX to ignore an Intent if specific keywords are not present in the user’s message. Here’s how you can do it:
User attachments are sent to Dialogflow by appending the attachments to the message details in the following format:
[name:file-name.ext,url:URL,extension:file-extension]
Example:
[name:archive.zip,url:<https://aix.rpaix.com/archive.zip,extension:zip>]
[name:license.pdf,url:
https://aix.rpaix.com/license.pdf,extension:pdf]