AiX Departments give you the power to distribute conversations and assign various agents to specific departments. For example, you can create a department entitled “Sales” and assign specific conversations to that department. To start using departments, follow the steps below:
Settings > Miscellaneous** and add your required departments. After saving, reload the page.Users > Agents and edit an agent, you will see a new field where you can set the department of the agent.Conversations area, you will now see an option to set the department.